FAQ

1. What is your Nasal Detox Spray?

Our Nasal Detox Spray is a gentle, botanical rinse formulated to support nasal hygiene and clarity. It combines traditional ingredients known for their cleansing properties, making it ideal for use during seasonal changes or environmental exposure.

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Disclaimer: This product is not a medicine and is not intended to diagnose, treat, cure, or prevent any disease. It is designed for general wellness and self-care. Always seek professional guidance for specific health concerns.

 

2. Do you offer medical advice?

Yes. Faithwell offers guidance through a GMC-registered resident GP, who is available for non-urgent wellness and self-care consultations. This ensures that your questions are handled with care and clinical responsibility.

If you’d like to request medical input, please contact us. We will provide consultation details and next steps via hello@faithwell.co.uk

Please note: This service is not suitable for emergencies, diagnoses, or acute medical conditions. For urgent needs, contact your NHS GP or dial 111/999.

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3. Are your lip balms safe for sensitive skin?

Yes. Our lip balms are made using nourishing natural ingredients such as cold-pressed oils, beeswax, and plant butters. We avoid artificial fragrances and synthetic preservatives to keep our formulas as gentle as possible.

If you have allergies or highly sensitive skin, we recommend reviewing the ingredient list and patch-testing before use.

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4. Are your products natural or organic?

We focus on sourcing high-quality natural ingredients, and many of our components are organic where available. We also work with trusted UK suppliers who meet clean beauty and ethical standards.

Each product page includes a full and transparent ingredients list.

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Can I use your products if I’m pregnant, breastfeeding, or taking medication?

Some natural ingredients may not be suitable during pregnancy or alongside medication. Please check the label and consult a trusted healthcare provider before use. If in doubt, our resident GP may be able to provide individualised guidance through our consultation service.

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Do your products contain parabens, sulphates, or artificial preservatives?

No. We are committed to clean formulation. All our products are free from:

• Parabens

• Sulphates

• Petrochemicals

• Artificial fragrances

• Synthetic preservatives

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Where do you ship from?

We ship from the UK. Orders are typically dispatched within 2–3 working days. You'll receive a confirmation email once your order has been sent.

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 Do you ship internationally?

Currently, we only ship within the UK due to product category restrictions and customs limitations. We’re exploring safe ways to expand internationally in the future.

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What’s your returns policy?

Due to hygiene regulations, we are unable to accept returns on opened or used products. However, if your order arrives damaged or incorrect, please contact us within 7 days of receipt and we’ll arrange a replacement or refund where appropriate.